No replies.About Escape from Tarkov: Left Behind Edition PC (Beta) Really weird situation to be quite honest.īeen three hours, and two since contacting support. I even received a receipt from battlestate games themselves, but it won't allow me to download. Most of us have received receipts from all parties including the middlemen, so the money has been charged to our accounts. I'd imagine they are receiving a lot of upgrades and purchases, but it should be a relatively easy automated system. Because they would have had a massive flood of people buying it which would make it even longer before anyone would have replied to us.īattlestate games is a Russia based company, so they're most likely awake right now. I mean it could have been worse like somebody famous like PewDiePie could have played this game and he could have said oh the game is going to be on sale on Black Friday and literally everything probably would have been shut down. I'm sure they will see this when they wake up in the morning this is more like a learning experience for the company. It's just a principals people should just be able to know that it might take an hour it might take two hours it might take 4 hours but as long as you tell them then it won't be a problem.
Maybe you guys should probably update your website stating that when you do purchase this it might take some time before they receive their code because people can get the wrong idea very fast if no one says anything. Just a minor suggestion not being sarcastic or anything like that because I don't want to offend anyone.
? you might think I'm overreacting but I'm sure you would be able to understand exactly how we're feeling if you bought anything and you were forced to wait. See what I'm saying? Btw because I paid with it through PayPal you guys provided a 800 number that I was able to call and they were able to confirm that I did complete the payment and its hope me to contact customer service which I did do but yet like I did say before still no reply.
But at the same time you want people to be able to download their products as soon as possible because not everyone has great internet and that's part of the reason why I bought my product right now is because I wanted to be able to download this and be able to wake up and play it now I don't know if that's going to happen or if I'm going to have to wait longer for support. But like I said before this is nothing I have against your company personally and so far I have seen nothing but great things from your gameplay. But for situations like Black Friday or Christmas you guys should at least try to stay up a little bit but I know you guys get tired because you have a lot of stuff that you do but if you can't stay up at least hire more Representatives that can help you with the big flood of people joining and buying your products. I don't know if you already have that in place or not. So when you're asleep somebody else is awake if you get what I'm trying to say there will always be somebody who will be able to help anyone with anything that they have troubles with. But my thoughts are that you guys have technical support from different countries. I'm sure some of the developers are from different countries which is definitely understandable because this game is played worldwide. I'm not trying to make anyone upset but I do have an idea if you guys haven't thought of this I don't know if you already have this in place but if you don't it's just an idea that I have.